Culture is what gives an organization its
power. It permeates all of our operations
and teams, binding us together for good or
ill. Whether we acknowledge it or not, there
is always power in our company's culture.
Always.
When we are intentional about driving positive
culture...
we can harness that power to increase employee
engagement and productivity. Additionally,
culture and brand go hand in hand, so a strong
positive culture can go a long way toward
positioning your company as a front-runner in
your industry.
If we ignore culture in the workplace...
we do so at our own peril. Culture exists
regardless of our attentiveness. When ignored,
it becomes toxic and destructive, causing
uncertainty and concern among employees, which
in turns leads to poor productivity and
increased turnover costs.
Gone are the days when employees were
evaluated only annually. Employees
thrive in an environment of frequent
feedback and recognition. Without such
an environment, employees become
misaligned with company objectives, find
themselves uncertain of their role, and
lose their desire to excel.
Gather candid employee feedback.
Building shared meaning with our
employees can be invaluable. Management
teams often become entrenched in stale
patterns, and alternate points of view
can break the cycle and illuminate
opportunities for improvement. Without
well-established and safe channels of
communication, employees will either
suffer in silence or eventually express
their feedback in unproductive
ways.
Recognize excellence in every employee.
We make a commitment when we hire an
employee. A good manager recognizes
that everyone has opportunities for
improvement. Great managers can
identify moments of greatness in every
employee, even if they are not a
natural-born world-shaker. Shining a
spotlight on those moments effectively
encourages our better angels to overcome
our lesser tendencies.
Operating from a growth mindset, we
realize that all persons in any
situation can grow and improve. This
frame of mind allows us to have a
realistic expectation that any employee,
managed properly, can excel in their
profession. It is also important to
note that every dollar spent on
developing employees has a measurable
benefit to productivity and
profitability.
Supervisor Responsibility
The old paradigm attempts to prove that
the employer made a good-faith effort to
give the employee ample opportunity to
comply. When that effort has been
willfully rebuffed the employer
supposedly is left with no choice other
than termination. The flaw in this
logic is that it disregards the
supervisor's responsibility to develop
talent and expand the capabilities of
their team. Front line supervisors can
be either our greatest asset or our
greatest liability.
Individualized Approach
Employee development programs on a large scale
are laudable, but engaging with every employee
identically is like trying to eat fifty hard
boiled eggs in one sitting. You are going to
lose more than a few.
Performance Management
Employee development programs on a large
scale are laudable, but trying to
develop every employee identically
alienates a significant portion of your
workforce. Remember that employees are
like snowflakes: no two are the same.
Also, a lot of them together can make
quite an impact.
Staying compliant is a healthy combination of
preparation and paranoia. Big
Brother is not really coming to
get you. Yet.
An ounce of prevention...
Compliance definitely takes
time, effort, and resources.
Considering the potential fines
that can be incurred, however,
the investment is worth the
expense. For example, an audit
of your I-9s can result in
minimum fines of over $200 per
error, and a fines can be
assessed for multiple errors per
form. A remediation audit can
save thousands in fines, and
training for supervisors can
resolve problems before they
happen.
Acronyms don't have to inspire dread.
ADAA, IRCA, USCIS, WARN, FMLA,
SOX, EEOC, OSHA, HIPAA, ERISA,
PDA, PPACA, GINA, SUTA, DOL,
EPPA, ADEA, COBRA, FLSA, NLRB,
OFCCP, USERRA. What if you knew
someone who understands all of
these and could walk you through
them step-by-step?
(Wink.)